Common Issues and Solutions
Quick answers to frequently encountered issues.
Written By Yunfei
Last updated 1 day ago
Generation Issues
Generation fails or takes too long
Possible causes:
Very complex prompt with too many elements
Temporary server load
Solutions:
Simplify your prompt — break a complex video into multiple simpler clips
Try again after a few minutes
If the issue persists, try rephrasing your prompt
Generation result doesn't match my prompt
Possible causes:
Prompt is too vague
AI interpreted the description differently than intended
Solutions:
Add more specific details (colors, positions, animation types)
Use the chat to iterate on the result rather than re-generating
Check Writing Effective Prompts for tips
Preview Issues
Preview not loading or showing a blank screen
Possible causes:
Browser compatibility issue
Generation error in the animation code
Solutions:
Refresh the browser page
Try a different browser (Chrome recommended)
If the issue persists, re-generate the clip
Preview is laggy or choppy
Possible causes:
Complex animation with many elements
Browser resource constraints
Solutions:
Close other browser tabs to free up memory
Use a simpler animation for preview, then render for final quality
Export Issues
Export stuck or fails
Possible causes:
Network interruption during cloud rendering
Very long video exceeding render limits
Solutions:
Check your internet connection and try again
For long videos, try exporting clips individually and combining them externally
Reduce video complexity or duration
Exported video quality is low
Possible causes:
Low resolution settings selected
Source animation uses low-quality assets
Solutions:
Check export resolution settings — use the highest option for best quality
Use high-resolution uploaded images
Audio Issues
Voice-over not playing
Possible causes:
Voice-over generation hasn't completed
Audio is muted
Solutions:
Wait for TTS generation to finish
Check audio/volume settings
Regenerate the voice-over
Audio and animation out of sync
Possible causes:
Animation duration doesn't match voice-over length
Solutions:
Adjust animation timing to match the voice-over duration
Regenerate voice-over with a shorter/longer script
Use the chat to request timing adjustments
Chat Editing Issues
Chat edits not applying as expected
Possible causes:
Edit request is ambiguous
Conflicting with existing animation
Solutions:
Be more specific about which element to change
Reference elements by their visible text or position
Try one change at a time instead of multiple changes at once
Use Using Checkpoints and Versions to revert if needed
Still Need Help?
If you're experiencing an issue not covered here, try:
Refreshing the page and trying again
Starting a new project to test if the issue is project-specific
Contacting support with a description of the issue and what you've tried